Support Service

The Brain Injury Association of Durham Region provides a variety of supports for people of Durham Region who have experienced brain injuries.  Some of the supports we provide in include.


The Community support program is an agile outreach service which provides support to individuals and families with loved ones who have experienced a brain injury. The Community Support Coordinators function as an accessibility guide, to provide service connection and support in the community, as directed by the people we serve. This program operates Monday-to Friday, and does not function as a crisis service.

This no-cost service is offered to Individuals/families who reside in the Region of Durham. We are able to connect in a variety of ways, in person, via email, phone calls or text messages. The program does not run a waiting list; therefore the availability of the CSC staff varies depending on individual need.


We support people as they strive to address their own day-to-day needs in areas such as budgeting, household management, transportation, organizing etc. We promote learning opportunities and strategies to manage daily activities, appointments and memory. We will promote personal independence by encouraging people to do as much as they can by providing access to education, tools and resources that facilitate community independence.


Based on individual service needs, we facilitate the process of getting to/staying connected to community service agencies. Areas can include:

  • Food security
  • Income Support
  • Medical Services
  • Employment
  • Mental Health/Crisis Support
  • Addictions/Harm Reduction Services
  • Housing support

We provide an advocacy role to support individuals in community accessibility. We promote inclusion for people of all abilities. The CSC staff will provide education and support to eliminate barriers, and promote independence in our community.

The Homelessness Prevention Program is a no-cost service that works in conjunction with the Community Supports Coordination Program. This is an agile outreach service that supports individuals and families with loved ones who have experienced a cognitive disability, and are also struggling with various housing issues.  The Homelessness Prevention Program works to assist individuals with housing needs that vary from exiting a precarious housing situation, preventing homelessness after discharge from institutions, to assisting individuals who are currently experiencing homelessness (living with friends/ couch surfing) or living outdoors. We are able to connect in a variety of ways, in person, via email, phone calls or text messages


Based on individual housing needs, we facilitate the process of getting safe affordable housing and remaining housed long-term.  Areas can include:

  • Budgeting
  • Advocacy
  • Landlord canvassing
  • CDCD and Housing Stability applications
  • Third party mediation between landlords     and tenants
  • Food security
  • Housing Search
  • Income Support (ODSP,OW)
  • Active Outreach
  • Addictions/Harm Reduction Connection
  •  Mental Health/Crisis Support Connection
  • Collaborate with community partners and housing services
  • Connected to HIFIS system


We provide a comprehensive advocacy role to support individuals in securing and remaining in housing of their choice.   We provide education and support to eliminate barriers and promote stability and independence in our community.

This program begun in 2006 and offers social and recreational opportunities for individuals with Acquired Brain Injury to socialize, learn new skills, and participate as they desire. This program runs Monday to Friday and is constantly changing based on participant input.


To access our Day Program you can ask for a referral through the LHIN by calling 1-800-263-3877 and ask to speak to the intake department.

Join Us For Our young adult program. A life skills and recreation based evening program for young adults between the ages 18-30, whom have experienced a Brain Injury . Please join us as we come together to socialize, learn, share experiences, give support and have fun. Please see our schedule for dates.  

88% of Mentors say that being a Mentor improved their quality of life! 

100% of Partners recommend the Peer Support Program!

The Peer Support Program connects people with a Mentor who has lived experiences with an individual (Partner) who is also living with the effects of an acquired brain injury who requires the support whether they be a survivor or caregiver.

The Program is available to survivors, family members and/or unpaid caregivers. 

Mentors and Partners are matched based on similar experiences, needs and person interests. As a mentor, you would communicate by phone once a week and discuss problems, becoming an additional resource for support and education for those in need of support who also have lived experiences.

The Peer Support Program is coordinated through The Local Brain Injury Association of Ontario, making it possible to be matched province wide. 

For more information on becoming a Mentor or a Partner contact Christina Allen, Peer Support Coordinator, via phone 905-213-5586 or email

Watch Peer Support Video here

BIAD offers non-medical Brain Injury community support services. An application can be made by the individual (Self-referral) or Professionals (primary health care/community partners). To access services from BIAD please click on the referral form below for a printable PDF form.  If you require a paper copy of the Request for Service Form please contact us at or call us at 905-723-2732